Delivery
We are committed to providing quality products and an exceptional level of service for our customers. For in-stock products we aim to deliver to you as quickly as possible and can offer next day (or even same day delivery) where available. Please call us to find out more about our available delivery times for your products.
It’s our aim to deliver most other products within 10 working days, however, made to order products can take around 4 to 6 weeks during busy times. We will inform you of approximate delivery times when we confirm receipt of your order. If you’d like more information on delivery times, please call us on 01242 526946.
As most of the products we sell are large, bulky and heavy items it is very rare that we are able to use couriers. Therefore almost all of our deliveries are made on our own vehicles, giving us more control, and giving you a better service. However, there is a cost associated with making deliveries this way, and delivery charges are based on the distance from our address.
We will contact you before delivery is made to arrange a convenient delivery date, and to give you an approximate time of delivery (traffic etc permitting.) Please inform us at this point if you have access issues that we need to take into account (i.e. you live on a lane not suitable for HGV’s.) We will do our best to resolve the situation, but please be aware it may entail more cost. Most deliveries are made between 9am and 4pm Monday to Friday. Our drivers will endeavour to place your products in a convenient place, but their obligation is to place the products to the nearest part of your property to their vehicle. It is then up to you to arrange getting your products placed where you need them on your property. The drivers may use their discretion if requested to carry products further, but please remember that some of these products are heavy and this may not always be possible.
Please read our terms and conditions for more information about our delivery terms.